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\n \n \n

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如果您還在猶豫是否加入台灣大車隊

看完下面的說明相信您會更瞭解我們！

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Q1：加入台灣大車隊有那些隊員專屬福利?

(1)24小時隊員專屬危機處理小組，行車中如發生交通意外、

遭遇危險或需要協助時，透過緊急按鈕通知24小時客服中心，

即時啟動救助流程並派員前往協助。

(2) 隊員享有一條龍的服務，

從輔導考照、租車、車輛保養、加油補助、隊員生活物品購買的福利社，

台灣大車隊提供有競爭力的價格及服務，搞定您所需要的一切。

(3) 依繳費狀況、載客時數、車隊綜合表現，

協助隊員與銀行申辦低利率信用貸款。

(4) 享年度三高健康檢查、流感疫苗免費施打以及每月免費健康講座。

(5) 享有婚喪喜慶補助，

包括結婚禮金、喪事奠儀、住院慰問金、生育祝賀金。

(6) 享遠傳電信購機及門號申辦優惠。

(7) 享台灣大車隊團體傷害保險保費優惠。

Q2：加入車隊有沒有任務?到底賺不賺的到錢?和其他車隊比起來有沒有競爭力?

台灣大車隊目前為產業龍頭，提供各種叫車方式，含APP、電話簡碼叫車(55688)、

超商、網路、實體叫車機(社區或飯店使用)及和各管道進行合作串接，

每月總載客人次超過1,000萬人，APP會員數超過500萬人，

為大多數消費者直接指定的品牌車隊，目前隊員己超過22,000人，

如果沒有足夠的任務，也不會獲得那麼多隊員的支持，

誠摯邀請您一起加入這個大家庭。

Q3：台灣大車隊針對任務上的派遣規則為何?小黃和多元計程車之間如何進行任務分配?

快速滿足乘客叫車需求是我們的首要目標，目前派遣方式

是以乘客距離遠近做為優先考量，而小黃或多元前往服務是依乘客選擇進行分配，

在乘客用車前會詢問找不到車時是否同意以另一種車隊進行支援，

您也可以下載55688的APP了解一下我們提供給乘客的相關體驗。

Q4：聽說台灣大車隊要收派遣費，非現金支付或一些特殊派遣也會收手續費，為何要收取這個費用?

為了提供隊員更多的任務，且讓乘客信任台灣大車隊的品質，

車隊需要投入大量人力與資金進行業務開發及設備購買，

並有上百位的客服人員在做乘客及隊員間的相關支援，概念如同您使用手機門號

會繳基本月租費，在使用它的加值服務時會再額外付費，

台灣大車隊重視的是要達到三贏，隊員有任務、乘客搭車有品質、公司有賺錢，

這才是我們營運上的初衷。

Q5：乘客乘車完後針對駕駛的評鑑，台灣大車隊如何進行管理？

(1)星等評鑑是為了營建更好的服務水平，

除了讓乘客於每次搭乘時將優質服務司機納入我的最愛，未來可以持續叫車外，

也能適時反應對該趟服務的心情感受。

(2)針對負評狀況如未有明確說明、或設備異常等不可歸咎於司機的原因，

不會納入評分計算，同步提供暢通的申訴管道，

維持司機和乘客間的公平性。

Q6：會不會有私下指派任務或派遣不公的狀況

無論乘客透過任何管道進線叫車，系統均是以乘客所在位置或

乘客指定需求群組（例如寵物專車、接電等..）進行派車，即便是客服人工派遣，

為避免有人為因素影響，客服派遣系統沒有提供指定隊員的選項。

Q7：長途趟次<例如機場接送>台灣大車隊如何做分配?

派遣規則並不會依乘客乘坐距離長短規劃派遣，

是依乘客即時或預約需求及所在位置等因素，進行最近距離派遣。

企業沒有完美

我們還需要努力往更好的道路

持續邁進

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如果您還在猶豫是否加入台灣大車隊

看完下面的說明 相信您會更瞭解我們！

看完下面的說明相信您會更瞭解我們！